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Customer Service 800-328-1452

AR/Credit Specialist—St. Paul, MN

Job Summary

Responsible for the review, reconciliation and collection of customer accounts. Evaluate customers to determine credit worthiness and term limitations. Respond to customer inquiries. Assist with processing customer payments and the preparation of bank deposits. Responsible for creating, improving and maintaining operational reporting. Work cross functionally to assist with automation, process and procedural enhancements and problem resolution. Assist in gathering and maintaining exemption and resale certificates and prepare sales and use tax returns. Participate in self audits and assist in providing sales tax audit and financial audit support.

Essential Duties and Responsibilities:

  • Responsible for the review and collection of all past due accounts in an effort to achieve desired results and acceptable aging & DSO ratios. Maintain documentation of correspondence and account status for follow up.
  • Perform daily review of orders on credit hold, taking action as necessary to resolve issues. Communicate collection and credit limit issues with Sales, Customer Service, Credit Operations Supervisor and Controller.
  • Respond to customer inquiries, reconcile customer accounts to resolve discrepancies and seek issue resolution.
  • Evaluate new & existing customers for credit worthiness and terms adjustment.
  • Responsible for invoicing correction, credit memo issuance, past due notices and statement generation.
  • Assist in creating and updating credit and collection processes, policies and procedures. Follow governed collection laws.
  • Prepare and process daily lockbox, electronic payments, and check deposits accurately posting to customer accounts.
  • Prepare, review and deliver daily invoicing to customers.
  • Assist with the collection and retention of exemption and resale certifications. Work with Customer Service to ensure appropriate processes are consistently followed and documentation obtained. Perform periodic reviews to ensure documentation is in order and compliance is achieved.
  • Work cross-functionally with IT, Customer Service, Sales and the Warehouse as an operational expert to improve processes, efficiencies, and execute issue resolution.
  • Provide system testing and analysis. Assist in the implementation of various tools and process improvements in an effort to enhance automation opportunities.
  • Responsible for financial audit and sales tax audit support. Assist with other credit and finance operations functions as needed in an effort to manage workflow and cover absences.
  • Demonstrate professional acumen when communicating with internal and external customers in an effort to maintain working relationships.
  • Other duties & projects as assigned.

Education and Experience Qualifications

  • Associates or Bachelor’s degree in Accounting or Finance preferred. HS diploma required.
  • 5+ years of experience in credit/collections position or other general accounting or finance operations equivalent. Prior publishing and trade account experience highly desirable.

Required Knowledge Skills and Abilities

  • Proficient with the use of Microsoft Office products (Outlook, Word, Excel, etc) and previous ERP systems experience required.
  • Experience with general operational business practices.
  • Understanding of collection and sales and use tax laws and regulations.
  • Ability to independently investigate irregularities and work through problem resolution.
  • Demonstrated ability to work in a team environment.
  • Excellent verbal and written communication skills.
  • Proficient in planning, organizing, and managing multiple tasks.
  • Attention to detail, accurate and customer service oriented a must.

 

To be considered for this position, you must submit your salary requirements, resume, and cover letter and apply through employment@emcp.com, linkedin.com, monster.com, or emcp.com No phone calls please.

EMC Publishing LLC is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities.

EMC Publishing, LLC is committed to providing Equal opportunity to all applicants. In accordance with our policies and federal law, we’re committed to provide reasonable accommodations so if you are a qualified disabled person, a disabled veteran or have other barriers to access our online application system, please contact Human Resources at 651-290-2800 to discuss alternative ways to apply for employment.