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Customer Service 800-328-1452

Policies and Order Information

New Accounts

Account Application Form

Returns

Returns for materials purchased from EMC Publishing cannot be accepted unless written approval has been secured. Please contact Customer Service by email at educate@emcp.com or call 800-328-1452.

Business-to-Business Customers

All orders over $500.00 purchased on-account will be held pending written confirmation via fax, email (attaching a Purchase order document) or mail.

Send Confirmations to:
EMC Publishing
875 Montreal Way
St Paul, MN 55102
Phone 800-328-1452
Fax 800-328-4564
Email: educate@emcp.com

Toll-Free Ordering

For quick and easy ordering, call us toll-free: 800-328-1452. Please prepare a list of the items you wish to order, with prices and ISBNs. Our phone lines are open Monday through Friday from 8am to 5pm. (CST). You may also fax your order toll-free by calling fax# 800-328-4564, or email it to educate@emcp.com

You may reach all departments at our email address: educate@emcp.com

Order Information Needed

  • Purchase order number, payment, or VISA, MasterCard, or American Express number and expiration date.
  • School or library billing and shipping addresses. We cannot ship to a residence unless order is prepaid or charged to American Express, MasterCard, or VISA. If charged to a credit card account, please list the billing address of your charge account in the “bill to” space on the order form.
  • Name and position of person ordering.
  • Address and telephone number.
  • Quantity.
  • Product title and catalog number.
  • Prices and totals (include sales tax where applicable).

International Orders

EMC Publishing will only accept payment via wire transfer for orders outside the US and Canada.

Examination Copies for Listing and Adoptions

Where a listing or adoption is required prior to purchase, examination textbooks and selected materials may be sent for review by qualified committees or individuals. Call toll-free 800-328-1452 to arrange for examination copies or adoption samples.

Internet Taxes

Sales taxes are charged for shipments to AR, CA, CT, FL, ID, IL, IN, MI, MN, MO, NY, SD, TN, TX, and WA.

Order Terms

Terms are net 30 days from invoice date. Prices on this website are subject to change without notice. Prices on this website also reflect all discounts. Prices do not include taxes where applicable. A shipping charge of 10% will be applied to all invoices within the continental United States. Orders under $100 are subject to a minimum shipping charge of $10.00. All orders within the Continental US ship Ground. Additional fees apply for air shipment requests. Method of shipment is at our discretion. If you wish to expedite your shipment, select your preferred shipping method during the shopping cart check out process. Additional charges are applied to expedited shipments and all shipments outside of the continental United States. All shipment and delivery pertain to business days only. This includes expedited shipments. The shipping charge is billed as a separate item on the invoice. Orders received after 1pm (CST) are processed the next business day. Billing and shipping is for the continental United States only. Foreign orders must contact Customer Service directly at educate@emcp.com or call toll-free 800-328-1452.

Shipping

All shipment and delivery pertain to business days only. This includes expedited shipments. Orders received after 2pm Central Time are processed the next business day.

All shipments are FOB shipping point.

Prices

Prices stated in this catalog are in effect at the time of publication, and are shown at school price (list price less regular educational discount). Prices are subject to change without notice. All net prices are net FOB St. Paul, MN, plus shipping charges and applicable taxes. Net price reflects 25% educational discount.

All orders are invoiced in U.S. Dollars. Conversion Fees charged by your Credit Card Company may apply.

Price Quotations

Contact the Customer Service Department at EMC Publishing for quotations and/or bids as may be required by your school or state at educate@emcp.com or call toll-free 800-328-1452.

Copyright

No part of any book from EMC Publishing may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the permission of the publisher. All multimedia materials are copyrighted. The works may not be transmitted by television or other devices or processed or copied, recast, transformed, or adapted in any matter, in whole or in part, except where permission is granted.

Site Licensing

Site Licenses are available for many products. Unauthorized copying of any item is illegal. For audio or other material site licensing, email the Permissions Department at permissions@emcp.com.

Backup Disks

Backup disks are available for almost all of the EMC Publishing copy-protected programs. To obtain pricing information
call toll-free 800-328-1452 or email educate@emcp.com.

CD Replacement Policy

Replacement CDs are available for most products. To obtain pricing information call toll-free 800-328-1452 or email educate@emcp.com.

Trademark Information

Product names included on this website have been used for identification purposes only and may be trademarks or registered trademarks of their respective owners.

Customer Support

Customer Service is available Monday through Friday 8am-5pm (CST) at 800-328-1452 and email at educate@emcp.com.

Technical Support is available on our Product Support Website and by email at support@emcp.com.

If you have any questions about our Policies and Order Information Agreement you may contact us at educate@emcp.com

 

EMC Publishing Website and Internet Resource Center Terms of Use Agreement:

This Terms of Use Agreement (“Agreement”) governs your use of this web site and its associated services (“Site”). Owned and operated by EMC Publishing LLC, and its affiliates and\or related entities (“EMC”). This Agreement is between you and EMC. By accessing, browsing or using this web site you agree to all the terms and conditions of this Agreement.

Ownership & Content

This Site contains a large variety of copyrighted materials, information, text, guides, photographs, illustrations, artwork, graphics, images, music, video, audio and other intellectual property. All rights, titles and interest in and to this Site’s content is the property of EMC or its licensors, and is protected by U.S. and international copyright, trademark, patent or other proprietary rights and laws. You do not acquire any ownership rights by using this Site or by virtue of downloading, printing or using this Site’s content. You may not modify, publish, transmit, transfer, sell, reproduce, distribute or in any way commercially exploit any of the Site content or infringe upon trademarks contained in such content.
EMC makes no guarantees or warranties as to the accuracy or completeness of or results to be obtained from accessing and using the Site. Neither EMC nor its affiliates shall be liable to any user or anyone else for any inaccuracy, error or omission, regardless of cause, or for any damages resulting therefrom.

Membership & Registration

Certain areas of the Site may require registration or may otherwise ask you to provide information to participate in certain features or access certain content. The decision to provide this information is optional, however, if you elect not to provide such information, you may not be able to access certain content or features or participate as a member or subscriber in order to take advantage of certain features or services of the Site. If you elect to take advantage of such features or services, you must register on the Site by completing the applicable registration form and creating an account with a unique User ID and password. By registering with the Site, you represent and warrant that the information you provide on the registration form is complete and accurate. You also agree that:

  • Your User ID is only for your personal use, that you will not sell, transfer or assign your Account, and that you will not allow others to use your Account or your User ID or password to access the Site under any circumstances;
  • You are responsible for maintaining the confidentiality of your User ID and password, and for notifying EMC at educate@emcp.com if you believe there is or may have been a compromise of your User ID or password, or any unauthorized use of your Account; and
  • You are fully responsible for all transactions and other activities that are undertaken using your User ID or password, including unauthorized use, until you terminate your Account or notify EMC that your User ID or password has been lost, stolen or otherwise compromised.

Instructor Resource Center

Access to the Instructor Internet Resource Center (IRC) is permitted only to instructors who are using or considering using EMC products and who are currently teaching at educational institutions. EMC verifies all access requests by contacting the applicable institution to verify the requestor’s status as an instructor, and that the named requestor actually made such request. Students who attempt to gain access to the Instructor IRC, will be shared with their school during the verification process and, upon discovery, will be subject to the disciplinary processes and full range of sanctions provided by the school’s academic honesty policies. Please note that any information provided to EMC for access to the IRC can be traced directly back the user.

Student Resource Center

Access to the Student Internet Resource Center (IRC) is permitted only to students who purchased EMC products. Please note that any information provided to EMC for access to the IRC can be traced directly back the user.

Changes in Service

EMC may modify, suspend, discontinue or restrict the use of any portion of the Site, including the availability of any content feature, at any time and without notice or liability.

Links to other websites

Links to other websites may be provided on the Site. These links are intended to enhance the readers’ understanding. EMC has no control over either the content or the availability of these sites and therefore assumes no liability arising out of their use or attempted use.

Term and Termination

If you have registered with this Site, you may terminate your Account at any time and for any reason. EMC may terminate your Account or use of the Site at any time and for any reason, with or without cause, without prior notice to you and without any liability or further obligation of any kind whatsoever to you or any other party. EMC also reserves the right to use any technological, legal, operational, or other means available to enforce the terms of this Agreement, including without limitation, blocking specific IP addresses or access to this Site using your email address, User ID or password.

Modifications of This Agreement

EMC reserves the right, at any time and for any reason in its sole discretion, to change, modify, amend and/or update the terms of this Agreement. Whenever a change is made the new Agreement will be posted on the Site. Therefore, you should review this Agreement before using the Site. Your use of the Site after the new terms are posted will signify your agreement to be bound by the new terms.

Permitted Use

You are authorized to download one copy of the material on this Web site on one computer for your personal, non-commercial use only. In doing so, you may not remove or in any way alter any trademark, copyright, or other proprietary notice. You may not modify, copy, distribute, republish, commercially exploit, or upload any of the material on the Web site without the prior written consent of EMC. You may not distribute (including via email or the Internet) any content from the Site, or otherwise make available, copies to others, whether or not for payment or other consideration, without written permission from EMC. You may submit requests for permission to EMC by email at: educate@emcp.com

Digital Millennium Copyright Act Compliance

If you have any copyright concerns about any materials posted on this Site, please let us know. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512). To notify us of any Site content that you believe infringes your rights or the rights of others, please provide the following information to the Copyright Agent listed below:

  • Your name, address, telephone number, and email address;
  • A description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works on the Site are covered by a single notification, a representative list of such works on the Site;
  • Identification of the material claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit EMC to locate the material, such as the URL or a reasonable description of where the alleged infringing material is located on the Site;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the information in the notification is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

EMC’s Copyright Agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By email: educate@emcp.com

By postal mail:

EMC Publishing
875 Montreal Way
St Paul, MN 55102
Attn: Copyright Agent

The Copyright Agent should be contacted only if you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the site or on sites linked to from the website(s). All other inquiries directed to the Copyright Agent will not receive a response.

Governing law and jurisdiction

This Site is located in the United States, and this Agreement and the interpretation of this Agreement will be governed by and construed under the laws of the United States and the State of Minnesota, without regard to conflict of law principles. You agree and submit to the exclusive and mandatory jurisdiction and venue of the State and Federal Courts situated in Ramsey County, Minnesota and agree you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction, or otherwise. Any cause of action or claim arising out of this Agreement or your use of the Site, regardless of form or the basis of the claim, must be brought within one (1) year after the cause of action arose or, if multiple causes, from the date the first such cause of action arose.
EMC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS, WHICH ARE PROVIDED FOR USE “AS IS.” EMC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE WEB SITE AND ANY WEB SITE WITH WHICH IT IS LINKED. EMC ALSO MAKES NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEB SITE, OR ANY WEB SITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE, OR CURRENT.

Privacy Policy

The information you provide for your account with EMC Publishing is used solely for fulfillment of your order, and to contact you about your purchases. Your account information is not shared with companies or sold to any organizations outside of EMC.

Email Privacy

EMC will never share, sell, or rent personal information. Information submitted to us is used solely for purposes of contacting you or sending you emails based on your request for information.

Copyright

No part of any book from EMC Publishing may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the permission of the publisher. All multimedia materials are copyrighted. The works may not be transmitted by television or other devices or processed or copied, recast, transformed, or adapted in any matter, in whole or in part, except where permission is granted.

Customer Support

Customer Service is available Monday through Friday 8am-5pm (CST) at 800-328-1452 and by email at educate@emcp.com.

Technical Support is available on our Product Support Website and by email at support@emcp.com.

If you have any questions about our Terms of Use Agreement you may contact us at educate@emcp.com